Terms of Service Agreement
The use of services provided by Fixer Wizard establishes agreement to these terms. By using our services, you agree that you have read, and fully understood the following Terms of Service (the “Agreement”), and Fixer Wizard will not be held liable for loss in any way for users who have not read the below terms of service. Fixer Wizard holds the right to make changes to the Agreement at any time. Clients who use Fixer Wizard agree to follow any change, or modification, and are bound to the modified Terms of Service Agreement. The current revision date of the Terms of Service is listed above. If you do not agree with these Terms, you should immediately discontinue all use of this Site.
Fixer Wizard, trading as (fixerwizard.com), hereinafter referred to as “The Site”, provides Computer Technical Support & Web Based Development services. Our services include Remote Computer Technical Support, Website development, and Computer Programming.
Fixer Wizard may, in its sole discretion, and at any time discontinue this Site or any part thereof with or without notice, or may prevent your use of this Site with or without notice to you. Fixer Wizard will have no liability to you if this Site is discontinued or your ability to access it is terminated.
Fixer Wizard may refuse services to any client without assigning the reason to that effect.
Fixer Wizard may refuse the Service to the client account containing unlawful, threatening, offensive, defamatory, libelous or objectionable or otherwise violate the Terms of Services.
All content, including text, images, sound, video, and code (collectively, the “Intellectual Property”) found on, and throughout Fixer Wizard is the intellectual property of the Company, and is protected by applicable U.S. and foreign copyright, trademark, and patent laws. These belong expressly to Fixer Wizard, or other copyright owners who have given express authorization to use their information on the (fixerwizard.com) website.
You agree that by authorizing a remote session, proper permissions has been granted by the owner to allow us access and control of the device being serviced for that period of time. You also aknowledge that Fixer Wizard may download and use software, gather system data, take remote control of your device and access or modify its settings. You acknowledge and agree that We may download and install trial versions of Software that will expire and cease to function after up to thirty days, unless You purchase a license to continue using such Software. You agree that We may download and utilize Software from third party Web sites and accept any applicable license agreements on Your behalf. By accepting these terms, you hereby grant Fixer Wizard the right to connect, download and use software on your device to gather system data, repair your device, take remote control of your device and change the settings on your device while performing the services. You agree that We may, but are not obligated to, remove any Software downloaded to Your Device during the Services after We have completed or terminated the Services.
We may, but are not obligated to, monitor and record the Services, including telephone calls and online sessions for purposes of improving customer service, internal training, ect. You hereby grant Fixer Wizard permission to use this data in a way that does not identify you or any individual personally to improve the services, for marketing and promotional purposes, and or for other business purposes.
Before any changes are made, we are aware of all risks while making changes during the repair process and can revert your computer/device back to a previous state if possible. In addition to those precautions, we also avoid making any risky changes that can possibly affect your operating system files, critical components such as personal data, or drivers in a negative way. With each remote session, while we take these precautions, there is always possible risk of data loss especially in the case of viruses or hardware failure. That is why it is important for you, the device user, to make sure you have performed a backup recently of your critical data such as pictures, music, documents, and financial data, ect. In general terms, you should always backup this information to an external drive for safe keeping. This ensures your data is always safe, especially in the case of a natural disaster, or permanent failure.
IT IS YOUR RESPONSIBILITY to inform the technician working on your computer if you are not backing up your data so they may take additional precautions. By using our services you aknowledge that WE, OR ANY OF OUR PARTNERS/AFFILIATES ARE NOT RESPONSIBLE FOR ANY loss of profits, data loss, software/hardware damages, or curruption at all to the device that may occur due to or during the service.
If any signs of failing hardware, let us know so our technicians can analyze your hardware. Confirmation of any failing hardware, or if suspected, means we can't continue any further repair since the hardware such as a hard drive, or motherboard will need to be physically replaced. At this point we recommend finding a local PC repair store to replace the failing component being that all of our repairs are performed remotely. You agree that Fixer Wizard has no responsibility or liability under any circumstance at any time for any loss or harm that may arise from or may be related to the services.
In certain cases additional costs and fees may apply to orders where the service required exceeds the scope of work for services already purchased. If so, Fixer Wizard will provide you with notice of the cost of additional services prior to performing work beyond the Services already purchased.
Web Development & All Software/App Development
The content and materials provided on Fixer Wizard’s website are created and distributed as-is. Fixer Wizard will not make any warranties, and hereby disclaims and negates all other warranties, including without limitation, implied warranties. Fixer Wizard does not warrant or make any representations concerning the exactness, likely results, or dependability of the use of the materials on its Internet website or otherwise relating to any materials or on any websites linked back to this website.
Fixer Wizard, in any situation will not be liable for any type of damages including without any limitations, damages for loss of profit, or data sue to an interruption in business arising out of the use or inability to use the materials on Fixer Wizard’s site, even if a Fixer Wizard authorized representative has been notified verbally or in writing of the possibility of any damage; because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Fixer Wizard will not be responsible for any unconfirmed websites that may link back to this site. It is impossible to review every website that might have a link to this site. Fixer Wizard is not responsible for all linking sites, or any issues these websites may have.
Remote Session Requirements
- Your device will need a broadband or high-speed internet connection and modem.
- You will need to provide information about the symptoms and causes of issues you are experiencing, any error messages displayed, the actions which were taken before your device began experiencing issues and steps already taken to try to resolve the issues mentioned if any, model, version of the operating system, and software installed, any peripheral devices connected to or installed on your product.
Unless otherwise stated in writing, all fees and charges are non-cancelable once service begins.
All remote sessions, unless unsuccessful are non-refundable; if we cannot fix the original issues, feel free to contact us directly and we will try to resolve it, or if neccasary, we'll issue a full refund. If any of the same problems that should have been resolved re-occur within 30 days after the original service, we will be more than happy to further assist. Please be advised that this 30 day service warranty will be void if the device recieved a virus, spyware, or malware removal service and no up to date, active antivirus is installed on the device after the service; antivirus software must either be installed, or updated during service for this warranty to be valid. A virus removal service does not protect against future viruses, or malware and antivirus software is recommended. We can make recommendations on antivirus software upon inquiry if needed, however please see thier terms before making any decisions.
You can contact us via our e-mail [email protected]
Fixer Wizard ("us", "we", or "our") operates http://www.fixerwizard.com (the "Site"). Protecting our users private information is our priority. This section informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
Collection of your Personal Information
If you purchase Fixer Wizard's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Fixer Wizard encourages you to review the privacy statement of websites you choose to link from Fixer Wizard so that you can understand how those websites collect, use and share your information. Fixer Wizard is not responsible for the privacy statement or other content on websites outside of the Fixer Wizard website.
Use of your Personal Information
Fixer Wizard and uses your personal information to operate its website(s) and deliver the services you requested. Fixer Wizard may also use your personally identifiable information to inform you of other products or services available from Fixer Wizard and its affiliates. Fixer Wizard may also contact you via survey to conduct research about your opinion of current services or of potential new services that may be offered.
Fixer Wizard does not sell, rent, or lease it customers lists to third parties. Fixer Wizard may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fixer Wizard, and they are required to maintain the confidentiality of your information.
Fixer Wizard will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal process served on Fixer Wizard or the site: (b) protect and defend the rights or property of Fixer Wizard; and (c) act under exigent circumstances to protect the personal safety of users of Fixer Wizard, or the public.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by Fixer Wizard. To help us understand our customer demographics better, we use Google Analytics, which collects certain data about each user. This information can include but is not limited to: your IP address, browser type, domain name, access times and referring website. To opt-out from this service please click here for more information and opt-out before continuing using this site.
The Fixer Wizard website may use "cookies" to help you personalize your online experience. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Fixer Wizard pages, or register with site or services, a cookie helps Fixer Wizard to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Fixer Wizard website, the information you previously provided can be retrieved, so you can easily use the Fixer Wizard features that you customized.
Security of your Personal Information
To prevent your personal information from unauthorized access, use, or disclosure Fixer Wizard uses the following methods for this purpose:
-SSL 256 Bit Encryption
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Children Under Thirteen
Fixer Wizard does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
Change to this Statement
Although most changes are likely to be minor, Fixer Wizard will occasionally update this Statement of Privacy to reflect company and customer feedback. Fixer Wizard encourages you to periodically review this Statement to be informed of how Fixer Wizard is protecting your information.
NOTICES TO CALIFORNIA CONSUMERS
AN ESTIMATE AS REQUIRED (SECTION 9844 OF CALIFORNIA BUSINESS AND PROFESSIONS CODE) FOR REPAIRS SHALL BE GIVEN TO THE CLIENT BY THE SERVICE DEALER IN WRITING, AND THE SERVICE DEALER MAY NOT CHARGE FOR WORK DONE OR PARTS SUPPLIED IN EXCESS OF THE ESTIMATE WITHOUT PRIOR CONSENT OF THE CLIENT. WHERE PROVIDED IN WRITING, THE SERVICE DEALER MAY CHARGE A REASONABLE FEE FOR SERVICES PROVIDED IN DETERMINING THE NATURE OF THE MALFUNCTION IN PREPARATION OF A WRITTEN ESTIMATE OR REPAIR. FOR INFORMATION CONTACT THE BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO CA 95814.
Last Updated: July 27, 2019